Terms and Conditions for Fjordio OÜ

Last Updated: October 28, 2025

1. Introduction
1.1 These Terms and Conditions ("Terms") govern the use of services provided by Fjordio OÜ, a company registered at Veerenni 15-6, 10135 Tallinn, Estonia ("we," "us," or "our"). Our services include paid content creation, publication of sponsored articles, link-building, influencer marketing, and related digital marketing services (collectively, the "Services") offered through our proprietary online platform (the "Platform").

1.2 By accessing or using the Platform or Services, you ("User," including Advertisers, Publishers, or other entities) agree to be bound by these Terms. These Terms, together with any order placed via the Platform or directly with us, form the entire agreement between you and Fjordio OÜ ("Agreement"). If you do not agree, you must not use the Services.

1.3 These Terms apply to:

• Advertisers: Users ordering paid Content, link placements, or marketing services.
• Publishers: Users providing publication spaces on their websites or portals for paid Content.
• Other Users: Entities engaging with additional paid Services, such as influencers.

1.4 Fjordio OÜ reserves the right to modify, suspend, or discontinue any Service or Platform feature at any time, with or without notice, subject to applicable law and specific notice requirements outlined in these Terms (e.g., Sections 5.4, 15.2). We will make reasonable efforts to ensure continuous Platform availability but do not guarantee uninterrupted access.

2. Definitions
2.1 Content: Articles, infographics, links, photographs, graphics, or other materials created, submitted, or published via the Platform for paid Services.

2.2 Order: A request for paid Services placed via the Platform or directly with Fjordio OÜ.

2.3 Portal: A website or platform owned or operated by a Publisher where paid Content is published.

2.4 Platform Account: A User’s registered account on the Fjordio OÜ Platform.

2.5 Service Provider: Fjordio OÜ or its subcontractors providing Services.

2.6 Sponsored Article: Paid Content published on a Publisher’s Portal, with or without embedded links.

3. Account Registration
3.1 To access Services, Users must register a Platform Account by providing accurate, complete, and up-to-date information, including contact details, payment information, and, for Publishers, Portal details.

3.2 Users are responsible for:

• Maintaining the confidentiality of their account credentials and securing their Platform Account.
• Notifying us immediately of any unauthorized use, security breach, or suspected compromise at support@fjordio.com.
• Updating account information promptly to ensure accuracy and compliance with Platform requirements.

3.3 Publishers must verify their Portals’quality, accessibility, and compliance with Platform standards, including the absence of unlawful content (e.g., hate speech, malware) and compliance with all applicable laws, including those of the Publisher’s jurisdiction (geographical or otherwise), and laws of jurisdictions where the Platform operates or Content is targeted. Publishers must not add Portals that are illegal in their own jurisdiction, even if legal elsewhere (e.g., casino sites prohibited in the Publisher’s jurisdiction). Fjordio OÜ reserves the right, at its sole discretion, to remove any Publisher-added Portal from the Platform for any reason, including but not limited to low performance, strategic Platform management, or operational efficiency, with notification to the Publisher via email or the Platform.

3.4 Fjordio OÜ may suspend or terminate a Platform Account for:

• Breach of these Terms or Platform policies.
• Providing false, misleading, or incomplete information.
• Engaging in fraudulent, unlawful, or abusive activity (e.g., spamming, hacking).
• Failure to meet verification or quality standards, including adding Portals that are illegal in the Publisher’s jurisdiction or any relevant jurisdiction.

Users will be notified of suspension or termination as required by Section 15.2.

3.5 Users must not use the Platform for unauthorized purposes, such as data harvesting, lead generation, or soliciting Publishers outside the Platform. Violation may result in a permanent ban and liability for any proven losses incurred by Fjordio OÜ, including direct revenue losses.

4. Services
4.1 Fjordio OÜ provides the following paid Services:

• Content Creation: Copywriters at Fjordio OÜ’s discretion, develop articles, infographics, or other Content based on Advertiser specifications, adhering to Platform quality standards. Some texts, materials, or images provided by Fjordio OÜ may be fully or partially AI-generated. Fjordio OÜ retains ownership of such Content until publication, at which point intellectual property rights for Advertiser-ordered Content transfer to the Advertiser as per Section 6.1. Fjordio OÜ’s liability for AI-generated Content is limited as per Section 11.1, and Users are responsible for ensuring compliance with applicable laws when using such Content. Fjordio may also use third-party providers, such as licensed images from stock photo services. Such images are not owned by Fjordio OÜ but are included under valid licenses. Usage rights are passed to the Advertiser and Publishers upon publication, subject to the original license terms. Content created by Fjordio OÜ, whether by copywriters or AI tools, is generated for promotional, informational, or illustrative purposes only. Fjordio OÜ does not represent or warrant that such Content is factually accurate, complete, or suitable for use as evidence, research, or official statements. Users rely on Fjordio-created Content at their own risk.
• Sponsored Articles: Paid publication of Advertiser-provided or Copywriter/AI-created Content on Publisher Portals, with or without embedded hyperlinks.
• Link-Building: Placement of paid hyperlinks on Publisher Portals, including insertion in new or existing Content, to enhance Advertiser visibility.
• Influencer Marketing: Paid collaboration with influencers for Content promotion or brand campaigns, as agreed in writing.
• Content Modification: Editing or updating published Content, subject to mutual agreement between Advertiser and Publisher and additional fees, if applicable.
• PR: Paid public relations services, including press release creation and distribution to targeted media outlets or Portals, designed to enhance Advertiser brand visibility and reputation, as agreed in writing.
• Statistics and Reporting: Provision of performance metrics (e.g., traffic, clicks, impressions) generated by Publishers, where available and agreed upon.
• Additional Services: Custom paid services, such as content audits, SEO optimization, or campaign management, agreed in writing via the Platform or with a Fjordio OÜ representative.

4.2 Fjordio OÜ may engage subcontractors, AI tools, or third parties to deliver part or all of the Services at our sole discretion, without affecting User obligations or rights under the Agreement. Users remain responsible for claims arising from their Content or instructions, including AI-generated Content based on User specifications, as per Section 12, regardless of subcontractor or AI involvement.

4.3 Services are delivered based on User-provided information. Users acknowledge that the accuracy, legality, and suitability of such information, or other Content provided by Fjordio OÜ, are their sole responsibility. For Advertiser-ordered Content, this responsibility transfers to the Advertiser upon publication, as per Section 6.1.

4.4 Fjordio OÜ does not guarantee specific outcomes from the Services, such as increased revenue, traffic, search engine rankings, or reputational benefits. Results depend on factors beyond our control, including Portal performance, audience engagement, and market conditions.

4.5 Publishers must ensure Portals meet Platform standards, including:

• Accessibility and uptime (at least 95% availability, excluding scheduled maintenance).
• Absence of unlawful, offensive, or prohibited content (e.g., hate speech, malware).
• Compliance with all applicable laws, including those of the Publisher’s jurisdiction (geographical or otherwise) and laws of jurisdictions where the Platform operates or Content is targeted (e.g., casino sites must be legal in the Publisher’s jurisdiction).
• Functional hyperlinks and compatibility with tracking tools provided by Fjordio OÜ.
  Fjordio OÜ reserves the right, at its sole discretion, to remove any Publisher-added Portal from the Platform for any reason, including but not limited to low performance, strategic Platform management, or operational efficiency, with notification to the Publisher via email or the Platform.

4.6 Advertisers must verify the suitability of selected Portals before placing Orders, including reviewing Portal metrics (e.g., domain authority, traffic estimates) provided on the Platform.

5. Ordering and Contracts
5.1 Orders for paid Services may be placed via the Platform or directly with a Fjordio OÜ representative. Each Order constitutes a binding Agreement subject to these Terms.

5.2 Order Process:

• Advertisers submit detailed specifications for Content or link placements, including target keywords, and publication preferences.
• Publishers must fulfill Orders in accordance with specifications and within agreed timelines (72 hours after received publication).
• Fjordio OÜ facilitates communication, content creation, verifies Order compliance, and mediates disputes but is not responsible for User non-performance.

5.3 Content Approval and Publication:

• Publishers must review and publish Content within 3 days of receipt, unless otherwise agreed. Approval must not be unreasonably withheld.
• Advertisers may request Content modifications before publication. After publication, modifications are not guaranteed and are subject to Publisher discretion, if applicable.

5.4 Order Cancellation:

• Advertisers may cancel Orders only if the cancellation is received by Fjordio OÜ via the Platform or support@fjordio.com prior to the start of Content creation. No cancellations are permitted after Content creation is completed. Upon receipt of a valid cancellation request, Fjordio OÜ will send a confirmation notice to the Advertiser via email or the Platform. If the Advertiser does not receive this confirmation within 72 hours of submitting the request, the cancellation shall be automatically deemed successful.
• Publishers may not cancel Orders after acceptance unless mutually agreed with the Advertiser and Fjordio OÜ, or if the Content violates these Terms, such as being written on a non-accepted topic or failing to follow Platform or Publisher guidelines. In such cases, Publishers may cancel the Order via the Platform or by notifying Fjordio OÜ via support@fjordio.com, and Advertisers may have the option to have the Content rewritten to meet requirements, subject to additional fees determined by Fjordio OÜ.
• Fjordio OÜ may cancel Orders for non-compliance, technical issues, or suspected fraud, with notice to the User via email or the Platform and, at Fjordio OÜ’s discretion, a credit voucher issued to the Advertiser’s Account.

5.5 Unfulfilled Orders:

• If an Order cannot be fulfilled due to Publisher or third-party issues (e.g., Portal downtime, non-compliance), Advertisers may receive a credit voucher to their Platform Account at Fjordio OÜ’s discretion, unless otherwise agreed. Publishers shall indemnify Fjordio OÜ for any losses or claims arising from unfulfilled Orders, as per Section 12.
• Publishers must complete unfulfilled Orders before Account deletion, as per Section 15.

5.6 Content Removal or Modification:

• Post-publication modifications require mutual agreement between Advertiser and Publisher, facilitated by Fjordio OÜ.
• Publishers must not remove published Content without Fjordio OÜ’s prior written consent for at least 12, 24, or 36 months post-publication, as specified in the Publisher portal’s guidelines at the time of the publication, unless required by law or due to Content non-compliance. This obligation persists regardless of the Publisher’s account status, including after account deletion as per Section 15. Publishers must ensure their Portals remain operational to maintain published Content for the agreed period, or arrange for alternative hosting as approved by Fjordio OÜ.
• If Content is removed prematurely by a Publisher without Fjordio OÜ’s consent, including due to Portal deactivation or account deletion, Fjordio OÜ will notify the Publisher via email or the Platform of the breach and may, at its sole discretion, offer the Publisher the option to republish the Content within 7 days to fulfill the agreed publication period, subject to Fjordio OÜ’s approval. If the Publisher does not republish or the republication is not approved, the Advertiser will be offered credits in the form of a voucher, or secondly a refund, at Fjordio OÜ’s discretion, with the amount determined as follows: 100% of the article order sum if removed within the first year of publication, 50% of the article order sum if removed in the second year, and 25% of the article order sum if removed in the third year. Publishers shall indemnify Fjordio OÜ for any losses or claims arising from premature Content removal, including costs of credits or refunds issued to Advertisers, as per Section 12, unless the Content is republished as approved by Fjordio OÜ.
• No refunds or credits are available for Content issues, including non-compliance, after 3 years (36 months) since the publication date.

• Advertisers are not entitled to any refund or credit if Content is removed due to illegality, fraud, or non-compliance with applicable laws or Publisher Portal guidelines, as such removal is authorized under this Section.

• Advertisers may request the removal of previously ordered Content, either the link within the Content or the Content as a whole, by submitting a request to Fjordio OÜ via support@fjordio.com. Fjordio OÜ will facilitate the request with the Publisher, but such removals do not entitle the Advertiser to any refund or credit, as the removal was initiated by the Advertiser.

6. Intellectual Property
6.1 Ownership and Licensing:

Fjordio OÜ retains ownership of the Platform, its software, design, branding, and all associated intellectual property, including any Content created by Fjordio OÜ or its AI tools, unless otherwise agreed in writing. For Content created by Fjordio OÜ’s copywriters or AI tools based on an Advertiser’s order and sent to a Publisher for publication, Fjordio OÜ transfers all intellectual property rights it owns to the Advertiser upon publication, and Fjordio OÜ no longer holds such rights. This transfer does not include third-party licensed materials (e.g., stock images), for which only usage rights are granted in accordance with the original license terms. This transfer applies to both human-created and AI-generated Content ordered by the Advertiser.

6.2 User Warranties:

Publishers warrant that Content they publish:

• Complies with applicable laws, including advertising, promotion, and data protection regulations (e.g., GDPR).

Advertisers warrant that Content they submit, their specifications for Content provided by Fjordio OÜ, and their use of such Content:

• Has all necessary permissions for publication, including for third-party images, graphics, or materials.
• Does not constitute unfair competition, violate good morals, or infringe third-party moral or industrial property rights.
• Is free from errors, malware, or elements that could harm the Platform or other Users.
• Is original or properly licensed and does not infringe third-party intellectual property rights (e.g., copyright, trademarks, patents).

Advertisers and Publishers acknowledge and agree that any third-party licensed materials (e.g., stock images) included in the Content are subject to the original license terms and must not be used outside the scope of such licenses.

Advertisers warrant that their specifications, materials, and instructions comply with applicable laws and do not infringe third-party rights. Upon transfer of intellectual property rights as per Section 6.1, Advertisers assume full responsibility for the use and publication of such Content.

6.3 Content Ownership Disputes:

• If a third party claims ownership or infringement of Content, the responsible User (Advertiser after publication, or Fjordio OÜ prior to publication for Advertiser-ordered Content) must resolve the dispute promptly and provide Fjordio OÜ with necessary support, including documentation of rights or licenses. If a claim arises from AI-generated Content based on Advertiser specifications, the Advertiser shall indemnify Fjordio OÜ as per Section 12, even prior to publication.
• Fjordio OÜ may suspend publication of disputed Content until the issue is resolved, at its sole discretion.

6.4 Users may not reproduce, distribute, modify, or create derivative works from Platform content, or other Users’ Content without prior written consent from Fjordio OÜ or the relevant rights holder, except for Advertiser-ordered Content after intellectual property rights transfer as per Section 6.1.

6.5 Fjordio OÜ may use User names, trademarks, or non-confidential Content, including Content not yet transferred to an Advertiser, for marketing purposes (e.g., case studies, promotional materials), provided such use complies with Section 13 (Confidentiality) and does not disclose confidential User data as defined therein.

6.6 If Content, is found to infringe third-party rights, the responsible User (Advertiser after publication, or Fjordio OÜ prior to publication for Advertiser-ordered Content, unless based on Advertiser specifications) must indemnify Fjordio OÜ as per Section 12 and take immediate steps to remedy the infringement. Fjordio OÜ’s liability for AI-generated Content is limited to willful misconduct, as per Section 11.1.

7. Payments and Settlements
7.1 Pricing:

• Prices for Services are as stated in the Order or Platform, exclusive of VAT or other applicable taxes.
• Prices for Services include amounts set by Publishers for publication services on their Portals and an additional component set by Fjordio OÜ. Fjordio OÜ may adjust its pricing component at any time without previous notice, affecting the total price of new Orders placed after the adjustment, but does not change the prices set by Publishers.
• Publishers may set their own prices for publication services. Only Publishers may change their own prices, and such changes apply only to new Orders placed after the change and do not affect previous Orders or Orders already placed by Advertisers.
• Advertisers and Publishers are responsible for any taxes applicable in their jurisdiction.

7.2 Payment Terms:

• Invoices must be paid within 10 days of receipt via the payment methods specified on the Platform. Late payments incur default interest as per Estonian law.
• Advertisers must provide accurate payment information and authorize charges for Services.
• Publishers will be paid their monthly earnings for fulfilled Orders in the following month, subject to compliance with Order specifications and Platform standards.

7.3 Non-Delivery:

• If a Service cannot be delivered due to Publisher or third-party issues (e.g., Portal unavailability, non-compliance), Advertisers may receive a credit voucher, or a refund if the voucher is not accepted, unless otherwise agreed in writing.
• Fjordio OÜ will notify Users of non-delivery, including reasons and credited amounts, via email or the Platform.

7.4 Refunds:

• Payments are non-refundable except where Services are not delivered due to Fjordio OÜ’s sole fault, in which case a credit voucher or refund may be issued at our discretion after investigation. Refunds or credit vouchers for Publisher non-performance are subject to Section 5.6 for premature Content removal or Section 5.5 for unfulfilled Orders.
• Refunds or credit vouchers for Publisher non-performance will be processed within 14 days of confirmation, subject to verification.

7.5 Publisher and Payments:

• Payments are contingent on Order fulfillment, Content approval, and compliance with Platform standards.
• Fjordio OÜ may withhold payments if Content is rejected, does not meet specifications, or violates these Terms.
• Publishers must provide accurate banking details for payment processing. Delays due to incorrect details are the Publisher’s responsibility.

8. User Responsibilities
8.1 General Obligations:

• Provide accurate, complete, and lawful information for Service delivery, including specifications, payment details, and Portal information.
• Comply with all applicable laws, including those of the User’s jurisdiction (geographical or otherwise), and laws of jurisdictions where the Platform operates or Content is targeted, including advertising, data protection, and intellectual property regulations.
• Not use the Platform for unlawful purposes, to disrupt Services, or to infringe third-party rights.
• Not engage in activities that harm the Platform, such as cyberattacks, spamming, or unauthorized access attempts.

8.2 Advertiser Responsibilities:

• Provide clear, lawful, and detailed specifications for Content or link placements, including keywords, and branding guidelines.
• Ensure Content complies with advertising regulations (e.g., restrictions on alcohol, tobacco, gambling, pharmaceuticals).
• Ensure that any Content created and submitted by the Advertiser complies with the guidelines and policies of the Publisher’s Portal where it will be published.
• Verify the suitability of selected Portals (e.g., domain authority, audience relevance) before placing Orders.
• Review and approve Content within 7 days of receipt, unless otherwise agreed.

8.3 Publisher Responsibilities:

• Maintain Portals that meet Platform standards, including accessibility, absence of unlawful content, and compatibility with tracking tools.
• Ensure Portals comply with all applicable laws, including those of the Publisher’s jurisdiction (geographical or otherwise) and laws of jurisdictions where the Platform operates or Content is targeted (e.g., casino sites must be legal in the Publisher’s jurisdiction).
• Publish approved Content within 3 business days of received order, ensuring hyperlinks and formatting are correct.
• Notify Fjordio OÜ of any Portal downtime or issues affecting publication within 24 hours.

8.4 Prohibited Activities:

• Using the Platform to harvest data, solicit Users outside the Platform, or generate leads without authorization.
• Publishing Content that violates third-party rights, good morals, or Platform policies.
• Adding or maintaining Portals that are illegal in the Publisher’s jurisdiction, even if legal elsewhere, or that violate Platform standards or applicable laws.
• Manipulating performance metrics or engaging in fraudulent activity (e.g., click fraud, fake traffic).

8.5 Users are solely responsible for the validity, accuracy, and legality of information and Content provided. Fjordio OÜ is not liable for User non-compliance or the effects of User Content.

9. Data Usage and Privacy
9.1 Fjordio OÜ may crawl or scrape User websites to align Content with the User’s desired tone, language, or branding. Data collected will be used solely for Service delivery and in accordance with our Privacy Policy and applicable data protection laws (e.g., GDPR).

9.2 Users consent to the collection, processing, and sharing of their data with subcontractors, Publishers, or Copywriters as necessary for Order fulfillment.

9.3 Users must ensure their data processing activities comply with applicable data protection laws, including obtaining necessary consents for third-party data. Fjordio OÜ is not liable for User non-compliance.

9.4 Users may request details of their data usage or submit data-related inquiries by contacting support@fjordio.com, subject to our Privacy Policy.

9.5 Fjordio OÜ implements reasonable security measures to protect User data but is not liable for breaches caused by User actions or third-party attacks beyond our control.

10. Service Availability and Maintenance
10.1 Fjordio OÜ strives to maintain Platform availability at least 95% of the time, excluding scheduled maintenance or unforeseen disruptions.

10.2 We may conduct scheduled maintenance, upgrades, or emergency repairs, which may temporarily affect Platform access.

10.3 Fjordio OÜ is not liable for Service interruptions due to maintenance, technical issues, or Force Majeure Events, provided reasonable efforts are made to restore access promptly.

11. Liability and Limitation of Liability
11.1 Fjordio OÜ’s liability is limited to direct damages caused by our willful misconduct or lack of due diligence, up to the value of the Order or EUR 1.000, whichever is lower.

11.2 We are not liable for:

• Indirect, consequential, or incidental losses, including loss of profits, revenue, data, goodwill, or time.
• Non-performance or improper performance due to User-provided information, third-party actions, or Force Majeure Events (e.g., internet failures, cyberattacks, strikes, natural disasters).
• The accuracy, legality, or effects of Content provided or published by Users.
• Service interruptions due to maintenance, upgrades, or unforeseen technical issues.
• Outcomes dependent on third-party actions, such as Portal performance, audience engagement, or search engine algorithms.

11.3 Publishers are liable for breaches of their warranties regarding Content legality, intellectual property rights, or publication obligations.

11.4 Fjordio OÜ disclaims any product liability or liability for the validity of User-provided information or Content.

11.5 If a claim arises against Fjordio OÜ due to a User’s breach of these Terms, we may assign related claims to the affected party (e.g., Advertiser) and provide necessary User data to pursue such claims, to which Users consent.

11.6 Fjordio OÜ is not responsible for the factual accuracy, completeness, or quality of any Content, whether submitted by Users or created by Fjordio OÜ (including via copywriters or AI tools), nor for the performance of Portals or third-party services. All Content is provided ‘as is’ for promotional and informational purposes. Users and Advertisers assume full responsibility for verifying and validating any claims, statistics, or statements before publication or use.

12. Indemnification
12.1 Users agree to indemnify and hold harmless Fjordio OÜ, its affiliates, directors, officers, employees, and subcontractors from any claims, damages, losses, or costs (including reasonable legal fees) arising from:

• User-provided Content or specifications, including those leading to AI-generated Content, infringing third-party rights (e.g., copyright, trademarks) or violating applicable laws, including laws of the User’s jurisdiction, or jurisdictions where the Platform operates or Content is targeted.
• User’s breach of these Terms, including non-compliance with advertising, data protection, or other laws applicable in their jurisdiction or elsewhere.
• User’s willful misconduct, improper use of the Platform, or fraudulent activity.
• Claims related to the publication, promotion, or use of Content, or the addition of Portals, violating legal or regulatory requirements, including actions involving subcontractors or AI tools acting on User instructions.

12.2 Publishers will provide assistance, at their expense, to dismiss claims against Fjordio OÜ arising from their Content, failure to maintain Content as required by Section 5.6, or addition of Portals that are illegal in their jurisdiction or any relevant jurisdiction, and will compensate Fjordio OÜ for any resulting damages, fines, or legal costs, including documented penalties, court-awarded claims, or costs of credits/refunds issued to Advertisers, unless the Content is republished as approved by Fjordio OÜ per Section 5.6.

12.3 If a third-party claim arises due to User Content, specifications, or Portals, the responsible User must resolve the issue within 30 days, provide Fjordio OÜ with necessary support, and cover all associated costs.

13. Confidentiality
13.1 Users and Fjordio OÜ shall treat as confidential all information obtained through the Agreement or Platform, including:

• Order details, specifications, pricing, and performance metrics.
• User data, including business, personal, or Portal information.
• Platform functionality, algorithms, or proprietary processes.

13.2 Confidentiality obligations begin upon accessing confidential information and remain in effect for 3 years after Agreement termination.

13.3 Disclosure is permitted if:

• Required by law, a court order, or regulatory authority.
• Necessary to enforce rights or obligations under the Agreement.
• Authorized by prior written consent of the other party.

13.4 Users must not disclose, use, or exploit Platform data (e.g., Publisher lists, pricing, metrics, performance data) for any commercial purpose, whether for third parties or for their own gain, including but not limited to lead generation, competitive analysis, or building competing services. Violation may result in immediate Account termination, liability for damages, and pursuit of legal remedies.

14. Force Majeure
14.1 Neither party is liable for non-performance due to events beyond their reasonable control, including strikes, lockouts, internet failures, cyberattacks, power outages, natural disasters, or terrorist attacks ("Force Majeure Events”).

14.2 The affected party must:

• Notify the other party within 5 days, detailing the Force Majeure Event, its impact, and estimated duration.
• Take reasonable steps to mitigate the effects and minimize disruption.
• Resume performance as soon as the Force Majeure Event ceases.

14.3 If a Force Majeure Event persists for more than 30 days, either party may terminate the affected Order by providing written notice, with no liability for non-performance during the event.

15. Termination and Account Deletion
15.1 User Termination:

• Users may request Platform Account deletion by emailing support@fjordio.com or directly via the Platform.
• Users requesting account deletion remain fully responsible for fulfilling all outstanding Orders, including the obligation to maintain published Content for the agreed period as per Section 5.6. Account deletion does not relieve Users of these obligations. Order and accounting history will be retained for the legally required period.

15.2 Fjordio OÜ Termination:

We may suspend or terminate Accounts at our sole discretion, including but not limited to:

• Breach of these Terms or Platform policies.
• Suspected fraud, unlawful activity, or misuse of the Platform (e.g., data harvesting, click fraud).
• Failure to meet verification or quality standards, including adding Portals that are illegal in the Publisher’s jurisdiction or any relevant jurisdiction.
• Non-payment or repeated late payments.
• Strategic or operational reasons, such as Platform optimization or management.
• Users will be notified of suspension or termination via email or the Platform, including any outstanding obligations, unless immediate action is required to protect the Platform or comply with Estonian law.

15.3 Termination does not relieve Users of liabilities incurred prior to termination, including payment, indemnification, or the obligation to maintain published Content for the agreed period as per Section 5.6.

16. Complaints
16.1 Complaints about Services must be submitted to support@fjordio.com, including:

• Date and time of the issue.
• User’s email address, Platform Account details, and Order reference.
• A detailed description of the issue, including any supporting evidence (e.g., screenshots, correspondence).

16.2 Fjordio OÜ will respond within 14 days of receipt or notify the User if an extension is needed, providing an estimated response time and reasons for the delay.

16.3 If a complaint involves third-party actions (e.g., Publisher non-performance, Content quality issues), Fjordio OÜ will investigate and may facilitate resolution between Users, including mediation or reassignment of claims, at its discretion.

16.4 Users must cooperate fully during complaint investigations, providing requested information within 5 days.

17. Governing Law and Dispute Resolution
17.1 These Terms and any disputes arising from them are governed by the laws of Estonia, without regard to conflict of law principles.

17.2 Disputes will be resolved through binding arbitration in Tallinn, Estonia, unless otherwise required by law. Arbitration will follow the rules of the Court of Arbitration of the Estonian Chamber of Commerce and Industry.

17.3 Parties are encouraged to seek amicable resolution through negotiation or mediation before arbitration. If arbitration is not permitted by law, disputes will be resolved by the courts of Estonia, including the Harju County Court and the Supreme Court of Estonia.

17.4 Users must notify Fjordio OÜ of any dispute in writing within 30 days of the issue arising, detailing the nature of the dispute and proposed resolution.

18. Miscellaneous
18.1 Assignment:

Fjordio OÜ may assign its rights or obligations under these Terms to third parties without User consent. Users may not assign their rights or obligations without our prior written consent.

18.2 Severability:

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

18.3 No Warranty of Results:

Fjordio OÜ does not guarantee specific outcomes from the Services, including increased traffic, revenue, search engine rankings, search engine indexation of articles or reputational benefits.

18.4 Platform Content:

Any advice, tips, or articles provided on the Platform (e.g., in a “Knowledge Base” or blog) are for informational purposes only. Users follow such content at their own risk, and Fjordio OÜ is not liable for resulting consequences.

18.5 Third-Party Links:

The Platform may contain links to third-party websites. Fjordio OÜ is not responsible for the content, accuracy, or reliability of such websites.

18.6 Entire Agreement:

These Terms and any Orders constitute the entire agreement between Fjordio OÜ and the User, superseding any prior agreements, understandings, or representations.

18.7 Notices:

All notices under these Terms must be in writing and sent via email to support@fjordio.com (for Fjordio OÜ) or the User’s registered email address. Notices are deemed received 24 hours after sending, unless otherwise confirmed.

19. Contact Us
For questions, complaints, account deletion requests, or other inquiries, contact:
Email: support@fjordio.com
Address: Veerenni 15-6, 10135 Tallinn, Estonia